Privacy Policy

1. What information do we collect?

We collect personal information that you voluntarily provide when you express an interest in our services, complete a contact form, book a meeting, or otherwise interact with us.

Personal information we may collect includes:

• Name, phone number and email address
• Mailing and billing address
• Contact preferences

Where necessary and with your consent, we may also collect sensitive information including health data, financial data, and government identifiers, as required for the provision of financial advice services.

We also automatically collect certain technical information when you visit our website, including IP address, browser type, device characteristics, operating system, referring URLs, and information about how you interact with our site. This information is used for security, analytics, and to improve our website.

2. How do we process your information?

We process your personal information for the following purposes:

• To deliver financial advice services you have requested
• To respond to your enquiries and provide support
• To send administrative information about our services
• To send marketing communications, where you have consented
• To comply with our legal and regulatory obligations under our AFSL authorisation
• To improve our website and services

We only process your information when we have a valid legal basis to do so.

3. When and with whom do we share your information?

We may share your personal information in the following circumstances:

• Dealer group: Lifespan Financial Planning Pty Ltd, as our AFSL holder, may have access to client information as required for compliance and supervision purposes
• Business transfers: In connection with any merger, acquisition or sale of our business
• Legal requirements: Where required by law, court order or regulatory authority
• Service providers: Third party providers who assist us in operating our website and delivering services, subject to appropriate confidentiality obligations

We do not sell your personal information to third parties.

4. Cookies and tracking technologies

We may use cookies and similar tracking technologies to maintain the security of our website, save your preferences, and assist with basic site functions. We also use Google Analytics to understand how visitors use our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain features of our website.

To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

5. How long do we keep your information?

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Financial advice records are subject to minimum retention periods under applicable legislation and our AFSL obligations.

When we no longer need your information, we will securely delete or anonymise it.

6. How do we keep your information safe?

We have implemented appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure. You should only submit personal information to us through secure channels and within a secure environment.

7. Information from minors

We do not knowingly collect personal information from anyone under 18 years of age. Our services are intended for adults only. If you believe we have inadvertently collected information from a minor, please contact us immediately at darcy@barwonfinance.com.au.

8. Your privacy rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time
• Request deletion of your personal information, subject to our legal obligations

To exercise any of these rights, contact us using the details below. We will respond in accordance with the Australian Privacy Act 1988.

9. Do-Not-Track features

Most web browsers include a Do-Not-Track (DNT) setting. We do not currently respond to DNT signals as no uniform technology standard has been finalised. If a standard is adopted that we are required to follow, we will update this policy accordingly.

10. Australian Privacy Act

We collect and process your personal information in accordance with Australia’s Privacy Act 1988 and the Australian Privacy Principles.

If you believe we have breached your privacy rights, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact us